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          1. Important Updates

            COVID-19: The well-being of our customers and colleagues is our top priority. Visit our Resource Center for the latest information.

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            Access My Student Loans

            Pick up where you left off. You can access your existing applications, request additional funds, or complete remaining steps in the process.

            Manage an Existing Application

            Complete an application you started, cosign for another applicant, or request funds for the upcoming school year.
            Citizens brings everything you need right to you.

            Manage an Existing Loan

            Need to check your balance, make a payment, or update account information on an existing loan? You can find everything you need through Firstmark Services, our trusted servicing partner. You can:

            • Make a payment
            • Access your loan details, including your most recent payments and current balance
            • Review and/or edit account information
            • Find instructions on how to make a payment
            • Set up automatic payments with KwikPay

            Make a Payment

            Other Forms of Payment

            Set up Automatic Payments

            At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security.

            By Phone

            You can make your payments over the phone, by calling our customer service number toll free at 1-888-538-7378 and selecting the "Make a Payment" option. You will need a valid checking account to make a payment with this method.

            By Mail

            Citizens Bank
            Firstmark Services
            PO Box 2977
            Omaha, NE 68103-2977

            Questions? Ask a Citizen.
            Questions? Ask a Citizen.

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